30 days, no reason needed
A licence is a yearly subscription. We refund any payment in full, the first purchase or a yearly renewal, when you ask within 30 days of that payment. You do not need to give a reason.
How to ask
Write to the support address shown on the Support page and include the Paddle receipt or order reference.
How the money comes back
Paddle, our reseller and merchant of record, pays the refund back to the payment method used for the payment.
After the refund
The subscription is cancelled, so nothing more is charged. For a first purchase, the licence ends when the refund is paid. For a renewal, your licence goes back to the end date it had before that renewal.
Cancelling without a refund
You can cancel at any time with the link in Paddle’s receipt email, or by writing to us. Nothing more is charged, and your sites keep every version released during the years you paid for.